4.01.20 Prescription Pick-up & Delivery
In order to assist Happy Valley’s more vulnerable population, and in support of Governor Kate Brown’s most recent Executive Order regarding social distancing, the Happy Valley Police Department will begin offering a prescription pick-up and delivery service.
4.29.20 Public Service Announcement from Chief Anderson
Message from Chief Anderson
Howdy Folks! I just wanted to check in and remind everyone we are still here, patrolling the streets like normal. We’re ready for your 9-1-1 calls and we’re keeping an eye on your homes and businesses (especially the closed businesses).
I thought I’d share this picture of Happy Valley Deputy Ferguson, your code enforcement team and councilor Golobay from the “Pre Social-Distancing” days. They are all still out serving you……just not so close to each other any more.
Please remain patient with us as we try to give you the best service we can while observing the new guidelines to slow the spread of the COVID-19 virus.
Please be patient with each other. Quarantine and times of uncertainty can be stressful for some folks and they may be on edge. This is a great time to show grace, check on your neighbors (by phone or email) and generally be a good citizen.
Together, we will get through this. In the meantime, HVPD is here for all your public safety needs.
The Happy Valley Police force serves a growing nine and a half square mile area with a population of over 21,000 residents.
13 sworn deputies, a community service officer and the police administration are stationed in the Community Policing Center. This includes a dedicated detective, traffic deputy, two patrol sergeants and a police chief. They serve the public as a safety hub where citizens can report crime, obtain information, have questions answered or meet with an officer.
With dedicated police services, residents in happy valley experience law enforcement 24/7/365.
Here to help keep you and your family safe, happy valley police officers are part of our close-knit community and this beautiful city we call home.
Emergency or Non-Emergency?
When You Call
Please remain calm and listen to what you are being asked. Emergency dispatchers know you are calling for a serious reason or are in an endangered situation and that you are anxious for immediate help. The questions you will be asked are extremely important to get the right help to you as soon as possible.
Calling 9-1-1 From Your Cell Phone
When you call from your cell phone in Clackamas, Multnomah, or Washington counties, you will get a recording. After you are connected to 9-1-1 you will be required to say “Help,” or press “1” to talk to a dispatcher.
Why We Have a Recording
The recording filter is designed to limit the amount of false cell phone calls received at 9-1-1 centers. Prior to this filter, almost 40% of calls by C-COM from cell phones were accidental dials, primarily when phone buttons were accidentally pressed in pockets and purses.
Know Where You Are When You Call
Your cell phone is not linked to an address. Some cell phones do not identify their location for latitude/longitude, or give inaccurate locations. Also, there is no guarantee that your cell call is going to the correct 9-1-1 center, especially if you are calling within the metro area. This makes knowing your locations very important so your dispatcher knows where to transfer your call for the quickest help.
When you need to report a non-emergency situation, call (503) 655-8211.
Calls to this line are answered by dispatch around the clock. Calling this number will ensure that your call is answered promptly, prioritized, and an officer will respond as soon as possible. If you see a crime in progress, call 9-1-1 immediately.
Non-emergency calls may include reporting:
- A crime that is NOT in progress or having just occurred
- A stolen vehicle (not in progress)
- Non-injury/non-blocking accident
- Residential burglary (not in progress)
- Dead animals/animal carcass
- Loud music or party complaints
- Police or Fire information request
Director of Community Services and Public Safety